Returns

The following text has been automatically translated. In case of mistakes or mistranslation, the spanish version of the text takes precedence.

The User has the right to withdraw from the purchase made through the Website www.relojesexclusivos.com, being able to return the goods, in the event of not being satisfied, within a maximum period of fourteen (14) calendar days from the date of purchase. received the goods.

The right of withdrawal will not be applicable to contracts that refer to the supply of goods made according to the specifications of the consumer and user or clearly personalized. (art. 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and users and other complementary laws).

The refund of the amount will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract was effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received. The amount to be returned will be the total amount paid by the user, including normal shipping costs and excluding supplements for urgent shipments. The return will be made by the same means of payment used for the purchase, unless the user has expressly provided otherwise and as long as the user does not incur any expenses as a result of the refund.

The user must return the goods, without any undue delay and, in any case, no later than 14 calendar days from the date on which the user communicated his right of withdrawal. The deadline is considered fulfilled if you deliver the goods before said deadline has expired.

The shipping costs generated by the return of the goods will be assumed by the user.

The returned goods must be in good condition, and may suffer a decrease in value if the user handles things other than what is necessary to establish the nature, characteristics and operation of the goods, as well as if the goods are not returned in their original condition. original packaging.

The right of withdrawal can be made through the following form, although its use is not mandatory. If you fill out the form, you must send it to the postal or electronic address indicated therein. The user may also request it through the email info@relojesexclusivos.com or any other means that allows to record their decision, indicating the good or goods that they wish to return. We will notify you without delay by email of receipt of said withdrawal.

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