The following text has been automatically translated. In case of mistakes or mistranslation, the spanish version of the text takes precedence
COMERCIAL JOCALIZ S.L., from now on EXCLUSIVE WATCHES, in compliance with article 97 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, informs that this document establishes the Conditions that govern the use of this website www.relojesexclusivos.com. Please read these Conditions, our Cookies Policy, our Privacy Policy and our Legal Notice.
According to the provisions of article 40 of Law 7/2017, of November 2, by which Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, 2013, is incorporated into the Spanish legal system, Regarding the alternative resolution of consumer disputes, the user is informed that they have the possibility of going to an accredited entity for alternative dispute resolution in the event of any consumer dispute.
In the same way, and by virtue of the provisions of Regulation (EU) 524/2013 applicable throughout the European Union, COMERCIAL JOCALIZ S.L. makes the following link available to users that allows access to the online dispute resolution platform of the European Union:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
In the event that the user has had a problem with a purchase, they can use this means to present any claim in relation to said purchase, sale or provision of services, as well as opt for an out-of-court solution to the conflict that has arisen.
If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact channels. The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.
These General Conditions of Use and Contracting are written in Spanish.
Object
The purpose of these general contracting conditions is to regulate the relationship that arises between EXCLUSIVE WATCHES, acting as the selling party, and you, acting as the purchasing party, for the sale of items/services through this web page.
- Privacy/Protection of personal data
EXCLUSIVE WATCHES complies with current regulations on the protection of personal data, specifically with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and the General Regulations for the Protection of data (Regulation (EU) 2016/679).
If you want more information about what processing of personal data we can carry out on you on our website and what use we make of them, you can access the privacy policy of our website.
Likewise, EXCLUSIVE WATCHES as a service provider of the information society informs that it complies with the provisions of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
- Minors
The contents of the Website are aimed at people of legal age. EXCLUSIVE WATCHES does not intend to obtain data from minors. When EXCLUSIVE WATCHES becomes aware that there is personal data of a minor in its file, it will immediately proceed to cancel said data.
- Obligations of the user
The user must respect at all times the terms and conditions established by the website.
The user will use the website diligently and assuming any liability that may arise from breaching the terms and conditions of the website.
The user may not use the website to transmit, store, disclose, promote or distribute data or content that carry viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer program or equipment. or telecommunications.
- Services offered
The website www.relojesexclusivos.com provides information to its users on the characteristics of the goods marketed by RELOJES EXCLUSIVOS. Likewise, the Website provides other services such as the online sale of goods, as well as their collection through a secure server.
The recipients of the services of the Website are users interested in goods marketed by EXCLUSIVE WATCHES.
- Industrial and Intellectual Property
EXCLUSIVE WATCHES by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by EXCLUSIVE WATCHES or its licensors.
By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, in any support and by any technical means, without the authorization of EXCLUSIVE WATCHES. All rights reserved.
The USER undertakes to respect the rights of Intellectual and Industrial Property owned by EXCLUSIVE WATCHES. You will be able to view the elements of the portal and even print, copy and store them on your computer’s hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the EXCLUSIVE WATCHES pages.
- How to order
To place an order you must follow the online purchase procedure and click on “Buy now”. You will then receive an email acknowledging receipt of your order (the “Order Confirmation”). Once the good leaves our facilities, you will be informed by email that it is being shipped (the “Shipping Confirmation”).
- Prices
The published prices are expressed in euros and include VAT.
In any case, the offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer, as well as the term of duration.
In EXCLUSIVE WATCHES there is no mandatory minimum purchase.
- Methods of payment
The goods will be paid in advance by Transfer or deposit, PayPal, credit / debit card or Scalapay.
Transfer or deposit
Payment can be made in the account number that will be provided to the user once the order has been placed. The user must use the order number as a payment reference. The order will not be processed until payment has been received in our account. The account holder must be indicated when making the transfer.
Credit/debit card.
Payment accepts VISA, MasterCard, Amex cards and is made at the time of formalizing the purchase, this method is comfortable and safe. Payment is made through the secure Redsys payment gateway. EXCLUSIVE WATCHES at no time have access to the confidential data of your card.
PayPal
If you want, you can also pay for your purchase with the PayPal payment system. Using this method you can also pay by credit card without registering with PayPal. This form of payment has a surcharge that is applied when making the same
scalapay
You can also request to pay in installments through the Scalapay platform. See conditions.
If the user makes the payment through Transfer or deposit, or by credit/debit card, they will have a discount on the purchase made. In the case of Transfer or deposit the discount is 4% and in the case of credit/debit card 3%.
The user, in the purchase form, can select whether he wishes to receive the invoice electronically or on paper.
- Deadlines and delivery method
All shipments are insured and are made by courier. The shipment will be made the next business day after receiving the payment, except if the item is not in stock, in which case we will notify you of the expected delay.
The shipping price will be added automatically before making the payment. The prices, according to destination, are the following:
€15 per courier service to Spain (except island destinations).
€25-40 by courier to countries of the European Union.
€50-80 by courier to the rest of the world.
In case of special delivery circumstances, please consult us to adapt to your needs.
Delivery times:
Peninsula: 2 business days
Balearic Islands: 4 business days
Canary Islands, Ceuta and Melilla: 7 business days.
European Union: 5 – 7 working days
Rest of the world: 7-14 business days.
The goods whose deliveries require different deadlines will reflect said particularity in their description. The good will only be sent once the payment has been received.
In the case of loss of the package, EXCLUSIVE WATCHES guarantees the total return of the money paid.
- Warranty
EXCLUSIVE WATCHES guarantees the authenticity of the commercialized goods and undertakes to deliver the contracted goods to the user, covering a 3-year guarantee.
The processing of repairs with official guarantee can be done directly before the technical service of the brand or, if you prefer, before EXCLUSIVE WATCHES.
In case of defective goods, EXCLUSIVE WATCHES will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the user.
Repair and replacement will be free. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the goods with the contract, especially the shipping costs, as well as the costs related to labor and materials.
EXCLUSIVE WATCHES is responsible for any lack of conformity that manifests itself within a period of three years from the delivery, which will be understood to have been made on the day that appears on the invoice or purchase receipt, or on the delivery note if this is later. Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the goods already existed when it was delivered.
Damages due to incorrect use or handling of the goods, or wear caused by normal use of the same, are not included in this guarantee.
- Right of withdrawal
The User has the right to withdraw from the purchase made through the Website www.relojesexclusivos.com, being able to return the goods, in the event of not being satisfied, within a maximum period of fourteen (14) calendar days from the date of purchase. received the goods.
The right of withdrawal will not be applicable to contracts that refer to the supply of goods made according to the specifications of the consumer and user or clearly personalized. (art. 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and users and other complementary laws).
The refund of the amount will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract was effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received. The amount to be returned will be the total amount paid by the user, including normal shipping costs and excluding supplements for urgent shipments. The return will be made by the same means of payment used for the purchase, unless the user has expressly provided otherwise and as long as the user does not incur any expenses as a result of the refund.
The user must return the goods, without any undue delay and, in any case, no later than 14 calendar days from the date on which the user communicated his right of withdrawal. The deadline is considered fulfilled if you deliver the goods before said deadline has expired.
The shipping costs generated by the return of the goods will be assumed by the user.
The returned goods must be in good condition, and may suffer a decrease in value if the user handles things other than what is necessary to establish the nature, characteristics and operation of the goods, as well as if the goods are not returned in their original condition. original packaging.
The right of withdrawal can be made through the following form, although its use is not mandatory. If you fill out the form, you must send it to the postal or electronic address indicated therein. The user may also request it through the email info@relojesexclusivos.com or any other means that allows to record their decision, indicating the good or goods that they wish to return. We will notify you without delay by email of receipt of said withdrawal.
- Right of exclusion
EXCLUSIVE WATCHES reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with the Conditions of Use of the portal.
EXCLUSIVE WATCHES will pursue the breach of the Terms of Use of the portal, as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.
- Modifications and Links
EXCLUSIVE WATCHES is not responsible for the misuse that is made of the contents of its website, being the sole responsibility of the person who accesses or uses them.
In the event that www.relojesexclusivos.com contains links or hyperlinks to other Internet sites, EXCLUSIVE WATCHES, the creator of the website, will not exercise any type of control over said sites and content. In no case will EXCLUSIVE WATCHES, the creator of the website, assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.
- Applicable law and competent jurisdiction
Our entity is attached to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain ). For more information: www.confianzaonline.es.
These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and in the terms of the Code of Conduct (https://www.confianzaonline.es/doc/codigo_etico_confianzaonline.pdf ), users may go to Confianza Online for alternative resolution of eventual disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or data protection when related to this area, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
In addition, we remind you that you can access the online dispute resolution platform of the European Union by following this link:
