The following text has been automatically translated. In case of mistakes or mistranslation, the spanish version of the text takes precedence.
How do I search for an item in Exclusive Watches?
At the top of our website you will find a search bar where you can insert the search parameters.
In the search results there are different filter options to further refine the search.
If I can’t find the watch I’m looking for, what can I do?
If you have not found the watch you are looking for, please contact with us. We will send you an offer.
For the order to be firm, it will be necessary, once the price is accepted, to pay a down payment of 20%. In custom watches there will be no right of withdrawal.
How can I get in touch with Relojes Exclusivos?
To contact us, you can call any of our telephone numbers 691 138 494 – 848 412 351 a> or fill out the form on our page contact.
What are the available forms of payment?
The goods will be paid in advance by Transfer or deposit, PayPal, credit / debit card or Scalapay.
Transfer or deposit
Payment can be made in the account number that will be provided to the user once the order has been placed. The user must use the order number as a payment reference. The order will not be processed until payment has been received in our account. The account holder must be indicated when making the transfer.
Payment accepts VISA, MasterCard, Amex cards and is made at the time of formalizing the purchase, this method is comfortable and safe. Payment is made through the secure Redsys payment gateway. EXCLUSIVE WATCHES at no time have access to the confidential data of your card.
If you want, you can also pay for your purchase with the PayPal payment system. Using this method you can also pay by credit card without registering with PayPal. This form of payment has a surcharge that is applied when making the payment.
You can also request to pay in installments through the Scalapay platform. See conditions .
If the user makes the payment through Transfer or deposit, or by credit/debit card, they will have a discount on the purchase made. In the case of Transfer or deposit the discount is 4% and in the case of credit/debit card 3%.
The user, in the purchase form, can select whether he wishes to receive the invoice electronically or on paper.
How is my purchase shipped?
All shipments are insured and are made by courier. The shipment will be made the next business day after receiving the payment, except if the item is not in stock, in which case we will notify you of the expected delay.
What is the shipping price?
Exact shipping price will be added automatically before checkout. The indicative prices, according to destination, are the following:
• €15 per courier to Spain (except island destinations).
• €25-40 by courier to European Union countries.
• €50-80 per courier service to the rest of the world.
In case of special delivery circumstances, please contact us consult to adapt to your needs.
What guarantee do exclusive watches have?
EXCLUSIVE WATCHES guarantees the authenticity of the commercialized goods and undertakes to deliver the contracted goods to the user, covering a 3-year guarantee.
The processing of repairs with an official guarantee can be done directly with the brand’s technical service or, if you prefer, with EXCLUSIVE WATCHES.
In case of defective goods, EXCLUSIVE WATCHES will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the user.
Repair and replacement will be free of charge. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the goods with the contract, especially the shipping costs, as well as the costs related to labor and materials.
RELOJES EXCLUSIVOS is responsible for any lack of conformity that manifests itself within a period of three years from the delivery, which will be understood to have been made on the day that appears on the invoice or purchase receipt, or on the delivery note if this is later. Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the goods already existed when it was delivered.
Damage due to incorrect use or handling of the goods, or wear and tear caused by normal use of the goods, are not included in this guarantee.
How can I use the warranty?
To make use of the guarantee, if you have any questions, we recommend contact with us.
Can I return the item?
The customer has the right to withdraw from the purchase without justification within a period of 14 calendar days from receipt of the item.
The right of withdrawal will not be applicable to contracts that refer to the supply of goods made according to the specifications of the consumer and user or clearly personalized.
These are our return conditions.