Sales terms & conditions
Relojes Exclusivos warrants the authenticity of all our watches and fully complies with the law on the sale of used goods.
We are not authorized distributors of any watches brand and all of our items for sale come from our business.
Relojes Exclusivos warrants the authenticity of the referenced watch and its correct operation during the period of 1 year after the date of purchase, unless otherwise stated on the listing. If stated on the listing, watches in never used condition are guaranteed by the manufacturer according to their terms.
To use this warranty, the buyer must send the watch at their expense to our Technical Service. If the failure is covered by this warranty, repair and return costs will be paid by Relojes Exclusivos. However, if the failure was caused by misuse of the watch, the Technical Service will send a repair estimate for acceptance. If the customer does not accept the estimation, the return cost will be at their expense.
Please contact us by e-mail before making the shipment.
Watches sent from outside the European Union must include a temporary export declaration so that the merchandise, upon return, does not pay again customs duties (please, contact us before).
The water resistance of used watches is not covered by this warranty, unless otherwise stated.
You can pay for your purchase by the following methods:
- Bank transfer. We will provide you with the account number once you finish your order.
- Visa or MasterCard through our bank's secure payment gateway.
- PayPal. This payment method may have a surcharge. We will inform you before sending the payment request.
We ship to Spain by courier or by other method chosen by the customer. We will ship upon reception of the payment (following business day if payment is received on a non-business day). The cost of handling and shipping (including IVA [VAT]) is:
- €15 to Spain by courier.
- €25 to European Union countries by courier.
- €30 to the rest of the world by certified mail.
We can send several items in the same package provided its weight does not exceed 2 kg (4.4 lb). If this is your case, please contact us to fulfill your needs.
Relojes Exclusivos is not liable for the loss, damage or loss of the contents of packages sent without insurance, as the buyer decides the method and the price of the shipping. The only compensation will be as determined by the conditions of the courier/mail service. The customer can request the shipping to be insured paying for that overcost. Please ask for conditions for insured shipping.
The customer is entitled to cancel the purchase within 14 calendar days without justification. The withdrawal term will expire 14 calendar days from the day you or a third party indicated by you (other than the carrier) receives the item. The withdrawal right does not apply to purchases made by companies or professionals.
Due to their nature, the right of withdrawal does not apply to items that are out of stock at the time of purchase, special orders or items from limited editions, since their price may vary according to market conditions. In these cases, we will inform the customer of this fact prior to product shipment.
The amount to be refunded will be that paid by the customer, including normal shipping costs, but excluding supplements for urgent shipments and for insurance. The expenses incurred for the return shipment will be paid by the customer.
To exercise the right of withdrawal, you must notify us within the aforementioned term your decision to withdraw from the contract by e-mail to firstname.lastname@example.org. You can also notify us by registered mail to our mailing address.
The returned item must be in the same condition as when it was sent, with all tags, stickers, documentation, box, etc. Any signs of use or seal removal on new items will be sufficient cause to reject the return.
The refund of the applicable amount will take place within 14 calendar days from the date of withdrawal or 7 calendar days from receipt of the returned item, whichever is later. The refund will be issued using the same method of payment that was used for the purchase.
The price of all the items published includes the IVA (VAT).